Miles Design Web Shop Prints Contact


Artist and UX Web Designer

Auckland, New Zealand

+64 225349654


UX web design CSS and HTML eCommerce Acrylics Watercolours Mixed media Design Art

Terms and conditions.


Miles Design Web is referred to as Miles Design Web, We, Us, Our

The Client is referred to as The Client, You, Your

Our responsibilities

Miles Design Web commits to:

  • Provide the client website design, development and website hosting services that perform the functions detailed under the agreed package and additional functionality sections of the project information
  • To perform all services in a timely, professional manner
  • To respond to all client queries in a timely and professional manner
  • To provide a quote or estimate, before undertaking any additional work required to complete the website that has not been agreed on and stated in the project information
  • To employ our best efforts to remedy any functional issues after the website is built

Your responsibilities

Website design is a collaborative effort. As a client, you commit to:

  • Promptly respond to our requests for feedback and approval of design concepts
  • Promptly reply to our requests for logos, branding, images, and other information to complete your website
  • Follow our instructions relating to the formats we require this information so we can work with it effectively

Ensure any employee or agent of your company dealing with us is authorised to make decisions relating to the website, on behalf of your company.

Be responsible for making Miles Design Web fully aware of their website functionality requirements prior to commencing the project.

The Client must ensure these requirements are listed in the project information. Miles Design Web will not be obligated to undertake any additional functionality requests that are not listed in the project information.

If additional functionality requirements come to hand after the project has commenced, and they are within the technical scope of Miles Design Web's ability, they will be quoted on and agreed to before work on these aspects will commence.

Website design

Included with your website package, your website concept can be revised up to five times if necessary. If any further revisions are required, these will be done at $100 per hour. Once the design concept is approved, any additional design changes needed, will be done at $100 per hour. Any additional functionality or tasks will be done at $100 per hour. Approvals wil be in writing.

A discreet ‘website designed by Miles Design Web’ message will be placed in the footer of the website. We may choose to feature the website in our portfolio to showcase our work.

Your website will function correctly on all of the latest versions of the most popular web browsers provided all relevant technologies are installed. Popular browsers are Internet Explorer, Firefox/Mozilla, Chrome and Safari. Internet Explorer versions 6 and 7 are not supported. The appearance of your site may differ slightly from browser to browser, due to the way the browsers render content.

Your website will be fully mobile responsive and will function correctly on all popular devices like Android tablets, android phones, iPhones, iPads etc.

Website design will be based on the design approved in the project information. For information websites (versus eCommerce) the approved design will be used as a starting point to create the front end design only.

Colours differ from computer to computer, based on individual visitors’ colour and monitor settings. Likewise, colours may appear differently when viewed on mobile devices.

Fonts may appear differently from browser to browser, based on browser settings, computer settings, or the due to limitations of the browsers themselves.


Miles Design Web takes no responsibility whatsoever for issues relating to copyright infringement based on text, images or any other material provided to us, and will act on the instruction of the client. It is the client’s responsibility to take reasonable steps to ensure the content they provide is not under copyright. If it is found that we have been supplied with materials under copyright and are instructed by court authority to take the content down, we will comply. The client will absorb all costs related to copyright infringement, including development time to comply with court requests.

All photography and graphics for the website are to be supplied by the client at the client’s expense.

Any photography or graphics already in the design template can be included free of charge.

Third party software

If you wish to integrate any third party software with your website, Miles Design Web takes no responsibility whatsoever for issues relating to the suitability, functionality, or compatibility of that software with the website.

Search engine optimisation

Miles Design Web is not responsible for obtaining listings for your website on Google, or other search engines. This is a separate field from web design, called search engine optimisation (SEO). If you need help with SEO we can put you in touch with marketing companies who can help.

Website hosting

Should you require web hosting this can be discussed at the initial consultation. Included with this service, you will also receive support free of charge for up to 30 mins per month, and we will also take regular backups of your website. Alternatively, you are welcome to host your website yourself.v

Website hosting will be charged at the price quoted in the project information, paid monthly by Direct Debit, or annually in advance via bank transfer. Non payment of web design services or web hosting fees may result in the suspension of your hosting account until payment is made.

Website hosting payments will begin once the design concept is approved, and the website is uploaded to the server for coding. Payments will fall on either the 1st or 15th of the month.

Backup copies of your website files can be provided on request, to provide added security and peace of mind in the unlikely event that Miles Design Web was unable to continue hosting the website.

Miles Design Web will make all reasonable efforts to ensure website loading speed and uptime is at optimum levels, but will not be held liable by the client for issues relating to server performance or website functionality.

Requests to cancel web hosting and/or domain name registration services must be made in writing. Simply asking for a UDAI code will not cancel your hosting and domain payments. Payments will continue until written notice is received.

Support for your website, website hosting and email will be available to you during our usual working hours, Monday to Friday, 9 am to 5 pm.

Privacy policy

Miles Design Web collect personal information from you, including:

  • Name
  • Contact information
  • Billing or purchase information

We collect your personal information in order to:

  • deliver, manage and enhance our services; and
  • to communicate with you.

Providing some information is optional. If you choose not to enter contact and billing details, we will be unable to provide web design services.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at

Payment Terms

All prices quoted are excluding GST.

Before beginning your project, a 50% deposit of the design package price is required. This deposit is non-refundable as it covers Miles Design Web for the purchase of your template, and initial consultation and design work.

The remaining 50% of the design package payment will be invoiced when the site is built. Note this is not the launch or “go live” phase, which will occur once the content loaded.

Additional functionality may be invoiced as it is completed, or in a combined invoice with the design package remainder.

All invoices are due 7 days from invoice date unless otherwise stated.

In extreme cases of continued non-payment, we reserve the right to engage our collections agency to obtain outstanding funds, and suspend the web and email hosting. In such cases, the client will pay any associated collection costs.