Third party software
If you wish to integrate any third party software with your website, Miles Design Web takes no responsibility whatsoever for issues relating to the suitability, functionality, or compatibility of that software with the website.
Search engine optimisation
Miles Design Web is not responsible for obtaining listings for your website on Google, or other search engines. This is a separate field from web design, called search engine optimisation (SEO). If you need help with SEO we can put you in touch with marketing companies who can help.
Should you require web hosting this can be discussed at the initial consultation. Included with this service, you will also receive support free of charge for up to 30 mins per month, and we will also take regular backups of your website. Alternatively, you are welcome to host your website yourself.v
Website hosting will be charged at the price quoted in the project information, paid monthly by Direct Debit, or annually in advance via bank transfer. Non payment of web design services or web hosting fees may result in the suspension of your hosting account until payment is made.
Website hosting payments will begin once the design concept is approved, and the website is uploaded to the server for coding. Payments will fall on either the 1st or 15th of the month.
Backup copies of your website files can be provided on request, to provide added security and peace of mind in the unlikely event that Miles Design Web was unable to continue hosting the website.
Miles Design Web will make all reasonable efforts to ensure website loading speed and uptime is at optimum levels, but will not be held liable by the client for issues relating to server performance or website functionality.
Requests to cancel web hosting and/or domain name registration services must be made in writing. Simply asking for a UDAI code will not cancel your hosting and domain payments. Payments will continue until written notice is received.
Support for your website, website hosting and email will be available to you during our usual working hours, Monday to Friday, 9 am to 5 pm.
Miles Design Web collect personal information from you, including:
- Contact information
- Billing or purchase information
We collect your personal information in order to:
- deliver, manage and enhance our services; and
- to communicate with you.
Providing some information is optional. If you choose not to enter contact and billing details, we will be unable to provide web design services.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at firstname.lastname@example.org.
All prices quoted are excluding GST.
Before beginning your project, a 50% deposit of the design package price is required. This deposit is non-refundable as it covers Miles Design Web for the purchase of your template, and initial consultation and design work.
The remaining 50% of the design package payment will be invoiced when the site is built. Note this is not the launch or “go live” phase, which will occur once the content loaded.
Additional functionality may be invoiced as it is completed, or in a combined invoice with the design package remainder.
All invoices are due 7 days from invoice date unless otherwise stated.
In extreme cases of continued non-payment, we reserve the right to engage our collections agency to obtain outstanding funds, and suspend the web and email hosting. In such cases, the client will pay any associated collection costs.